Order Status

We ship all by VNPOST Service and you can track and trace on www.vnpost.vn or www.17track.net

Order Submitted – “Placed”

Once you have placed your order on HelenMart and your credit card has been authorized, your order status will appear as “Placed.”

Order Processing – “In Progress”

Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as “In Progress.” Please allow 1 – 2 business days for the order to be processed and prepared for shipment. Once the order enters the “In Progress” status, no changes, or cancellations of your order can be made.

Order Delivery – “Shipped”

Once your order has left our warehouse, the order status will appear as “Shipped.”

Order Delivery – “Partially Shipped”

If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as “Partially Shipped.”

Order Returned – “Returned”

It takes up to 30 days to process the return and credit your credit card account. Once your order has been returned and processed, the order status will show “Returned.” We will notify you via e-mail once your return has been processed.