Customer Service

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HelenMart is Asia’s leading online department store offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, health and beauty and v.v. HelenMart is always striving to offer its customers the best possible offering – including multiple payment options, free returns and extensive customer service and warranty commitments.
HelenMart aims to provide the best products and impeccable service to the customer with privileges including Free Return, Paypal Guarantee Buyers and Customer Service in order to deliver a valuable shopping experience.

Be the first to hear of our exciting sales & promos and get updates on the latest products and campaigns featured in HelenMart.
Gain insights to current and upcoming sales and promotions followed by taking part in our mobile and social media campaigns to win free prizes and vouchers. All at your fingertips, simply shop- anywhere, at anytime!

Because you are important to us, we are dedicated to providing you the best shopping experience. If you have any questions, please feel free to contact us through phone calls or our emails.

19 thoughts on “Customer Service

  1. Ching says:

    Hi ,
    I had ordered the Combo 10 Pairs Nghia cuticle nippers D-03 jaw14
    Item No 10 Pairs*D-03#14G

    I would like to know how long delivery?

    Thank you

    • Helen says:

      Hi you,
      Your tracking number is : RR705674374VN
      And the invoice image below. We sent out early. Hope you receive the goods soon.

  2. AO says:

    I have not heard back yet about a delivery date for the product I purchased on August 4th. I am again asking for a status update on the delivery and when it will arrive (I have emailed 2 times now). Additionally, I am requesting a tracking number to locate the package.

    Be well,
    order #1457

  3. De Deyn Patricia says:

    Je vois que vous répondez ici à toute le monde ici sauf à mon message, je vous ai aussi envoyé un mail mais là non plus pas de réactions.
    Pourriez-vous faire le nécessaire s’il vous plaît aussi non je vais devoir porter plainte vu que mon paiement celui-là vous l’avez bien empoché ? Merci.

  4. Cesar Tariche says:

    Hi, I had ordered 02 Tubes Najatox – Cobra Snake Ointment Gel
    [Order #1711] (29/05/2023)
    When will I be receiving it, I don’t have any tracking number

  5. Tiffany Vu says:

    Hi Helen Mart,
    I’ve placed an order with your website on 1/3/2024. [Order #2021]. Can you tell me when will I receive this order? Thank you!

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